Purchase Conditions

1.General Conditions

These purchase conditions are the only applicable ones and are deemed accepted by the buyer when placing an order in the OnlyLatex online store. These conditions cover all purchase methods detailed in the following section.

2. Prices

All prices on our website are expressed in euros and include VAT. OnlyLatex reserves the right to change prices at any time. Additionally, OnlyLatex may offer discounts, promotions, or vouchers for a limited time. We are committed to applying the prices in effect at the time of purchase, subject to errors or omissions.

3. Product Availability

If a product is not available within the stipulated timeframe, OnlyLatex will inform the customer by email or phone about the estimated delivery time. If the product cannot be delivered, a refund will be issued or an alternative will be offered. If the customer does not accept the replacement product, the amount paid will be refunded. OnlyLatex is not responsible for delays caused by the shipping agency or due to manufacturer stock shortages, but will work to resolve any issues quickly.

4. Shipments

OnlyLatex ships domestically through Correos and Nacex, covering the Iberian Peninsula (Spain and Portugal), the Canary Islands, the Balearic Islands, Ceuta, Melilla, and some international destinations. We do not ship to Portuguese islands, nor do we issue VAT-free invoices to residents outside the Iberian Peninsula.

If a stockout or product loss occurs during shipping, the customer must notify us on the day of receipt by emailing onlylatexpmu@gmail.com or by phone, and note it on the delivery note. Otherwise, we cannot assume liability.

It is recommended to keep the packaging until you verify that the product is in good condition. In the event of an anomaly, the customer should report it immediately without removing the original packaging.

We do not ship to PO boxes or shipping offices, only to customer addresses. Delivery times range from 1 to 3 business days for in-stock products and from 7 to 21 business days for custom orders. OnlyLatex is not responsible for shipping delays.

For shipments to the Canary Islands, the price includes one box of up to 15 kg. If the order exceeds this volume, an additional shipping charge will be applied for each box.

Packages are shipped within 24 hours of receiving payment. Shipping costs include handling, packaging, and postage. It is recommended to group all items into a single order, as shipping is not combined and shipping costs are applied separately.

5. Payment Methods

OnlyLatex offers various payment options to facilitate online shopping:

Bank transfer
PayPal
Bizum

6. Returns

Customers have the right to withdraw from their purchase within 14 calendar days of receiving the order, covering shipping costs. The product must be returned in perfect condition, unused, and in its original packaging. Under no circumstances will OnlyLatex be liable for damages or losses incurred during the return.

Returns of personalized products or special orders will not be accepted. Returns of opened, used, or tampered items will also not be accepted.

According to Spanish regulations, returns of hygiene and health products such as pigments, needles, dermographs, and kits containing these items are not accepted. However, customers may exchange the product for another of equal or greater value within six months of the return.

Refunds will be issued based on the payment method used:

Bank transfers: refund by transfer.
Card payments: refund to the same card.
Returns must be sent to: OnlyLatex, Avenida Antonete Gálvez 23, Archena, MU, 30600, Spain. We do not accept physical deliveries, only shipments.

7. Guarantees

Micropigmentation machines have a minimum one-year warranty, managed by OnlyLatex directly with the manufacturer. Defects caused by misuse, accidents, or unauthorized repairs are not covered. The warranty is valid for two years from delivery, assuming that any defect within the first six months already existed at the time of purchase, unless proven otherwise.

8. Taxes Applied

OnlyLatex, with CIF B75901090 and registered office in Murcia, Spain, applies a 21% VAT rate to all its products. There is no VAT exemption for residents of the Canary Islands or other countries. Customers must process their VAT refund with the appropriate tax authority using the invoice issued by OnlyLatex.